From live chat and personalized assistance to an extensive online knowledge base, PraxiPower offers multiple ways to get the answers and support your school needs.
At PraxiPower, we believe great software should come with equally great customer service. Whether you have a quick question, need help learning a feature or are looking for a better way to accomplish something, our team is here to help you get the most out of PraxiSchool.
We also recognize that every school operates a little differently. That’s why we offer several convenient ways to find answers, connect with our support team and even suggest improvements that could benefit the entire PraxiSchool community.
Find Answers Anytime in Our Support Portal
Sometimes the fastest way to solve a problem is to have the answer right at your fingertips.
Our PraxiSchool Support Portal offers an extensive collection of help articles, instructions and training resources designed to guide you through everyday tasks and more advanced features.
Many articles include step-by-step instructions and screenshots to help you follow along.
For example, did you know our online resources can help you learn how to:
Enter student attendance: Learn how to use the Attendance Wizard to enter and manage attendance records.
Generate enrollment reports: Find instructions for creating reports by grade level or teacher, including enrollment summaries.
Email student progress reports: Follow the steps for preparing and sending progress reports to families.
Create school announcements: Learn how to share important information with staff, students and parents.
Manage volunteer hours: Explore training videos covering setup, reporting, account management and more.
These are just a few examples of the resources available. We encourage administrators, teachers and office staff to explore the Support Portal and discover tools that can make their daily responsibilities easier.
Explore the PraxiSchool Support Portal
Prefer Talking With Someone? Use Our Live Chat
One of the most popular ways our customers receive assistance is through PraxiSchool’s online chat support.
Available directly within PraxiSchool, online support allows you to connect with our team while working in the system. Whether you need help locating a feature, understanding a process or troubleshooting an issue, our support representatives can help guide you toward a solution.
We understand how important it is to speak with someone who knows the software and understands the challenges schools face. Providing personal, knowledgeable customer service remains one of our highest priorities.
Additional Ways to Contact Us
For questions that require additional research or follow-up, school administrators and staff can submit a support ticket through our online Support Portal.
You can also reach PraxiPower through our website’s contact page or by calling (704) 645-7127.
Our support options include live chat, helpdesk tickets, online resources and direct contact with our team. We encourage you to choose whichever method best fits your needs.
Don’t See What You Need? Let Us Know!
With so many features available in PraxiSchool, there may already be a way to accomplish something you haven’t discovered yet.
Before purchasing another software product or developing a complicated workaround, reach out to us. Our team may be able to show you how to accomplish the same task using tools already available in PraxiSchool.
And if the feature you need doesn’t exist, we want to hear your idea!
PraxiSchool has continued to evolve over the years because we listen to the schools that use it. Suggestions from administrators, teachers and staff help us identify opportunities to improve existing features and develop new capabilities.
If you have an idea that would make your job easier, submit a feature request through our support team. While not every request can be implemented, your feedback helps us evaluate improvements that may benefit your school and others throughout the PraxiSchool community.
Your Success Is Our Priority
Technology should make your day easier, not more complicated. Whether you’re learning a new feature, searching for instructions or sharing an idea for the future, we want you to know that help is always within reach.
Our commitment goes beyond providing software. We want to build lasting relationships with the schools we serve and help every customer take full advantage of the tools available to them.
Have a question? Need assistance? Have an idea? Reach out. We’re here to help.
Visit help.praxischool.com or contact PraxiPower to get started.